Role of the Center for Excellence (CFE)

The Center for Excellence was estalished in 2000 to support the top level QA administration of Assumption University (i.e. the QT4 Team) with the implementation and coordination of AU's QA policies, both in the academic and in the non-academic office sphers. To this end, the Center works closely with the Academic Units Deans and with the Administrative Units Directors who sit on the QT3 teams as the ex-officio chair of their respective academic or administrative units so that the units can implement the QA policies and system successfully.

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Responsibility of Deputy Director

  1. The Deputy Director will report directly to and assist the President of the university on all quality assurance matters of the university.
  2. The Deputy Director will be the chief liaison and conduit with all internal and external stakeholders with respect to quality assurance matters of the university.
  3. The Deputy Director will be responsible for planning, mapping out and directing the overall direction of the university’s quality assurance efforts.
  4. The Deputy Director will be responsible for developing the quality assurance master plan of the university and ensure that all plans as directed by the university quality assurance board is efficiently and effectively implemented.
  5. The Deputy Director will be responsible for the development and implementation of the QA policies, QA models, QA Manuals, QA benchmarking processes, and QA-MIS model.
  6. The Deputy Director will be responsible for ensuring that all academic and administrative units adhere to and achieve the quality assurance directives and policies of the university.
  7. The Deputy Director will be responsible for the research into the future directions of the quality assurance philosophy and continuously improve and build upon the quality assurance efforts of the university.
  8. The Deputy Director will be responsible for the overall management of the Center for Excellence to ensure that it is run efficiently and effectively.
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Responsibility of the Center and Quality Assurance Management Administrator (CQAM Administrator)

  1. The CQAM Administrator will report directly to the Deputy Director the center on all aspects of the implementation of the quality assurance efforts of the university.
  2. The CQAM Administrator will be the key assistant to the Deputy Director in planning and implementation of the quality assurance efforts of the CEF.
  3. The CQAM Administrator will be the key assistant to the Deputy Director in aspects 2, 3, 4, 5, 5 and 8 of the Deputy Director’s job responsibilities.
  4. The CQAM Administrator will ensure that the CFE is managed efficiently on day-to-day basis.
  5. The CQAM Administrator will coordinate with the DIM Administrator to ensure that all documentation and information are accurate, reliable and updated.
  6. The CQAM Administrator will be responsible for conducting research into and as advised by the Commission of Higher Education and ONESQA, and other researches as deemed appropriate for the advancement of the quality assurance efforts of the university.
  7. The CQAM Administrator will be responsible for the revision, update and management of all the quality assurance manuals, analysis of the data and preparation of the university QAR and the overall management of the CFE QA systems.
  8. The CQAM Administrator will be responsible for liaison with ONESQA and Commission of Higher Education for all training programs on quality assurance, subject to the assignment of the representatives by the President.
  9. In the absence of the Deputy Director, the CQAM can act on behalf of the Deputy Director and represent the Deputy Director in all officious capacity
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Responsibility of the Documentation and Information Management Administrator (DIM Administrator)

  1. The DIM Administrator will report directly to the Deputy Director the center on al aspects of the implementation of the quality efforts of the university
  2. The DIM Administrator will be responsible for the development and implementation of the documentation management system of the CFE.
  3. The DIM Administrator will be responsible for the development and implementation of the QA-MIS of the university.
  4. The DIM Administrator will be responsible for the development and content management of the university QA web site.
  5. The DIM Administrator will coordinate with the CQAM Administrator in the content creation of the QA-MIS and the QA website of the university.
  6. The DIM Administrator will be responsible for conducting research into and as advised by the Commission of Higher Education and ONESQA, and other researches as deemed appropriate for the advancement of the quality assurance efforts of the university.
  7. The DIM Administrator will be responsible for the scorebook data capture and analysis by the SPSS software for the performance analysis of the QA efforts of the university.
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Qualifications required of the position

  1. Deputy Director – at least a minimum of Masters degree with 10 years of QA experience or a Ph.D. in a related field with at least 10 years of academic experience.
  2. CQAM Administrator – at least a minimum of baccalaureate degree with 5 years experience in QA or related field. A Masters degree holder with critical and analytical skills and can work at own initiative would be preferable. DIM Administrator – at least a minimum of baccalaureate degree with 5 years experience in QA or related field. A masters degree holder with critical and analytical skills and can work at own initiative would be preferable.
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Job Details Description

  1. Quality Assurance Management
    1.1 Revision of Quality Assurance Manuals of the University
    - Update and Revise the Quality Manuals to be approved by the Quality Team (QT4)
    - Issuance of Revised Quality Manuals to all academic and administrative units for their quality assessment and implementation and feedback
    - Develop the Auditors Manual to streamline the auditing and assessment process
    Quality Assurance Manual (Academic Units and Administrative Units)
    Internal Audit and Assessment Manuals (Academic Units and Administrative Units)
    Internal Audit and Assessment Scorebooks (Academic Units and Administrative Units)

    1.2 Self-Assessment Report (SAR) of University / Annual Report analysis and management
    1.3 Self-Assessment Report (SAR) of the academic and administrative units analysis and management
    1.4 Self-Assessment Report (SAR) of CFE analysis and management
    1.5 Annual Report of CFE
    1.6 One-Year and 5 years Master Plan of the university.
    1.7 Department Manual of CFE
  2. Documentation Management – The purpose of the computerized documentation management is aimed at fast storage and retrieval of all documents related to quality assurance from internal and external sources. The basic component is the Filing System – Using Microsoft Access as the key software for the Au database, and document comprising of Letter-in, Letter-out, Commission of Higher Education and ONESQA, Meeting, Seminar, Supply-Equipment, Book, Tape and Video Record
  3. Quality Assurance Management Information System (QA-MIS)
    3.1 QA Website (www.qa.au.edu)
    3.2 Public Relation (Journal, Board, Newsletter)
    3.3 Develop Information content and context for Website, Journal, Board, Newsletter
  4. Quality Assurance Research
    4.1 Internal Quality Assurance Research
    4.2 Benchmarking Research
    4.3 Satisfaction Survey
  5. Center Management and Administrative Work
    5.1 Internal Service (Academic Unit and Administrative Unit)
    - QA documents preparation
    - Contact and liaise with the academic and administrative units to coordinate the work (Appointment, booking)
    5.2 External Service (manage the liaison and the document with other university, institute and regulatory offices)
    5.3 Follow-up system for SSR and SAR audit and assessment and Training of the academic and administrative units
    5.4 Support Deputy Director in the day-to-day running and management of the center to ensure maximum efficiency and effectiveness of the quality assurance efforts of the university.
    5.5 Monitor quality assurance progress
    5.6 Prepare the university for External Audit and Assessment by ONESQA
    5.7 Training the Internal Audit and Assessment Committee for Internal quality audit and assessment
    5.8 Preparation of the University Quality Assessment Report
  6. Quality Assurance Planning
    6.1 Strategic Planning (SWOT)
    6.2 Development and Implementation of Action Plans
    6.3 Quality Assurance Analysis
    6.4 Evaluation of Strategic and Action Plans

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